Refunds, Returns, and Exchanges

If you would like to request a return, contact us at sale.limsdale@fnspares.com within 5 days of delivery and include your order number. We will review your request and get in touch to discuss return options.Be advised, items that were installed and/or used can not be returned for safety and quality reasons. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sale.limsdale@fnspares.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sale.limsdale@fnspares.com.

Exceptions / Non-Returnable items

Certain types of items cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items.All products must be returned in their original new condition.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Policy

All orders are processed daily until 12:00 PM CST Monday through Friday. If your order is received after 12:00 PM CST your order will be processed the following business day (excluding weekends and holidays). After receiving your order confirmation email. You will receive another notification when your order has shipped.

We advise you check the carrier tracking number provided on your order confirmation regarding any weather or high volume delays. Covid-19 has caused many of the national carriers to take extra precautions and these measures may cause delays. EquipmentShare will do its best to notify you of any changes and delays regarding your order.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 30 days of your expected shipping confirmation email, please contact us at sale.limsdale@fnspares.com with your name and order number, and we will look into it for you.

International Shipping

At this time we do not ship outside of the United States of America.

Shipping to P.O. boxes

Currently we do NOT ship to P.O. boxes.

Refunds, Returns, and Exchanges

If you would like to request a return, contact us at sale.limsdale@fnspares.com within 5 days of delivery and include your order number. We will review your request and get in touch to discuss return options.Be advised, items that were installed and/or used can not be returned for safety and quality reasons. 

In the event that your order arrives damaged in any way, please email us as soon as possible at sale.limsdale@fnspares.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at sale.limsdale@fnspares.com.